Email from Mighty Leaf

So I get an email from Mighty Leaf to tell me that their teas have shipped. Yay. I called earlier today to ask where it was, and the lady on the other end said that it was going to ship today. Nice. But the website didn't show that yet. I would have like it if the site would show what she sees. Another thing that would have been nice is that their toll free number go directly to customer service, either to buy or verify an order. Instead, we're presented with a menu for things like Accounting, or wholesalers. Also not very encouraging. I work in customer service myself, so I know the phone tree drill: BUY should be the #1 item, then the number #2 item should be customer service. And accounting, and "choose an extension of your party" should be a completely different phone number. Not something for customers to be exposed to. Just my opinion. So I should receive my tea in about 7 days, on Dec 8. A Monday.